At m29, your privacy is not merely a legal obligation — it is our genuine commitment. Find out exactly how your personal data is collected, used, and protected at all times.
Six core principles that form the foundation of personal data protection for every m29 member in Malaysia.
Every piece of information you submit to m29 is protected by bank-grade 256-bit SSL encryption. Your data remains secure in transit and is inaccessible to any unauthorised third party.
M29 has never sold and will never sell your personal data to any third party for marketing purposes. Your data is used solely for the purpose of delivering m29 services.
You have the right to access, amend, or request deletion of your personal data at any time. m29 respects your rights as the data owner and handles every request with care.
Your personal data is stored on servers protected by industry-grade firewalls, intrusion detection systems, and strict access controls. Only authorised personnel may access sensitive data.
All m29 data management practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We operate transparently and take full responsibility for every piece of data you entrust to us.
In the event of any security incident involving your data, m29 is committed to notifying you promptly and taking immediate remedial action to protect your interests.
This Privacy Policy explains how m29 collects, uses, stores, and protects your personal information. By using the m29 platform, you confirm that you have fully read and understood this policy.
Welcome to the m29 Privacy Policy page. We understand that your trust is our most valuable asset, and protecting your personal information is our absolute priority.
This Privacy Policy describes in detail how m29 (operating under the domain m29.best) manages your personal data — from collection, use, and storage, through to protection and deletion. This document is written in clear, plain language so every member in Malaysia knows exactly what rights and protections they have.
M29 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and adheres to all applicable data protection legal requirements. As a data controller, m29 takes full responsibility for all personal data entrusted to our platform by members.
This policy applies to all users of the m29 platform — whether via the website at m29.best, the m29 mobile app, or any other service provided by m29. If you do not agree with any part of this policy, you are required to stop using the m29 platform.
M29 collects various types of personal information to enable us to provide a secure, efficient, and personalised service to every member. This information is collected directly from you or automatically when you use our platform.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | KYC Verification |
| Contact Information | Email address, phone number, residential address | Account Communications |
| Financial Information | Bank account number, bank name, transaction history | Payment Processing |
| Login Information | Username, password (encrypted) | Account Security |
| Verification Documents | MyKad image, bank statement, utility bill | Legal Compliance |
When you use the m29 platform, our systems automatically collect certain technical information to ensure a smooth and secure gaming experience:
In certain circumstances, m29 may receive information about you from trusted third-party sources, including identity verification service providers, payment processors, and fraud prevention service providers. This information is used solely for security and account verification purposes.
M29 uses your personal data responsibly and only for legitimate purposes. All data usage is guided by the principle of minimum necessity — we only use data that is strictly required for the stated purpose.
M29 will only use your data for the purposes stated at the point of collection, or for purposes consistent with those. Any new and different use will require fresh consent from you.
M29 never sells your personal data to any party. However, under certain circumstances, m29 may need to share your information with the following parties for legitimate operational purposes:
M29 works with trusted third-party service providers to handle certain aspects of our platform operations. This includes payment processors such as FPX, Touch 'n Go, and GrabPay; identity verification service providers; and technology infrastructure vendors. All third-party providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
M29 may be required to disclose your information to government authorities or law enforcement where mandated by applicable Malaysian law, a valid court order, or for the purposes of preventing and investigating financial crime.
If m29 is involved in any merger, acquisition, or transfer of business assets, your personal data may be transferred as part of those assets. You will be notified in advance before your data becomes subject to a different privacy policy.
M29 does not share your personal data with third-party advertisers, data brokers, or any party without a legitimate operational need. All data sharing is subject to binding data protection agreements.
The m29 platform uses cookies and similar tracking technologies to enhance your experience, ensure account security, and help us understand how the platform is used for continuous improvement.
You can control and manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the m29 platform and your gaming experience. Cookie management instructions vary by browser — please refer to your browser's help section for detailed guidance.
M29 consistently invests in enterprise-grade cybersecurity infrastructure to ensure your personal data remains protected at the highest level. Our approach to data security is integrated and multi-layered.
While m29 takes comprehensive security measures, the security of your account also depends on you. Keep your password strong, unique, and never share it with anyone. Enable two-factor authentication for added protection.
M29 retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements. Our principle is straightforward: data that is no longer needed will be securely deleted or anonymised.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Information | Throughout the active account period | Ongoing service provision |
| Financial Transaction Records | 7 years after transaction | AML / tax legal requirements |
| KYC Documents | 5 years after account closure | PDPA and AML Compliance |
| Activity Log | 2 years | Security and fraud investigation |
| Marketing Data | Until consent is withdrawn | Marketing communications with consent |
Once the retention period has ended, your data will be securely deleted or anonymised using industry-standard procedures, ensuring the information can no longer be linked back to you.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have clearly defined rights regarding your personal data. m29 respects and facilitates the exercise of all these rights.
You have the right to obtain a copy of the personal data we hold about you at any time.
You may request correction of any inaccurate or incomplete data in your account.
You may request deletion of your personal data, subject to legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request to receive your data in a machine-readable format for transfer.
In certain circumstances, you may request a restriction on the processing of your personal data.
To exercise any of the above rights, please contact the m29 support team via Live Chat or our support email. We will process your request within 30 working days. No fee is charged for reasonable requests.
In the course of operations, your personal data may be transferred to and stored on servers located outside Malaysia. This occurs when we use cloud infrastructure services or service providers operating in other countries.
M29 ensures that any cross-border data transfers are carried out with adequate and equivalent safeguards in place, including:
By using the m29 platform, you consent to such data transfers carried out solely for the purpose of delivering services to you securely and efficiently.
The m29 platform is strictly for individuals aged 18 years and above. m29 does not knowingly collect, process, or store any personal information from individuals under the age of 18.
If we discover that we have collected personal information from an individual under the age of 18 without valid parental consent verification, we will take immediate steps to delete that information and close the account in question. Our age verification (KYC) process is designed to prevent underage registration.
If you become aware that an individual under the age of 18 has registered or is using the m29 platform, please notify us immediately via our support email so that prompt action can be taken.
M29 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our services.
If there are significant changes, we will notify you through the following means:
Your continued use of the m29 platform after the effective date of any changes will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or wish to exercise your data privacy rights, the m29 Data Protection Officer (DPO) team is ready to assist you.
Reach us directly via Live Chat on the m29 platform for an immediate response. Our support team is available 24 hours a day, 7 days a week.
For data privacy-specific enquiries, email our team at [email protected] and we will respond within 3 business days.
We are committed to responding to all privacy-related enquiries within a reasonable timeframe and ensuring every issue is resolved thoroughly and professionally. Your trust is our priority.
Now you know how m29 protects your data. Register today and enjoy a safe, fair, and responsible gaming experience alongside thousands of members across Malaysia.